Privacy policy

This Privacy and Information Protection Policy (hereinafter referred to as the “Policy”) defines the procedure for processing and protecting information about individuals using the Operator’s services, information, services, programs, and products, including all information that the website agora-grain.com (hereinafter referred to as the “Website”) may obtain about the user during their use of the Website.

Use of the Website constitutes the user’s unconditional acceptance of this Policy and the terms of processing their personal information specified herein; if the user does not agree with these terms, they must refrain from using the services provided by the Website and discontinue use of the Website.

This Policy applies to all personal data of data subjects processed by the Operator’s employees, both with and without the use of automated means.

This Policy is available to any personal data subject.

Personal Data Operator

The personal data operator is Agora Limited Liability Company (TIN 5751052107 / PSRN 1115742002507 / KPP 575301001).

Legal address: Office 301, 6 Lomonosova St., Oryol, Oryol Region, 302040, Russian Federation.

Telephone: +7 (4862) 44-17-31

Email: agora.orel@gmail.com

The Operator collects, stores, processes, and protects the personal data of users of the website agora-grain.com in accordance with the requirements of the legislation of the Russian Federation, including Federal Law No. 152-FZ “On Personal Data”.

Rights of the Personal Data Subject

The user has the right to:

• receive information about the processing of their personal data;
• request the clarification, blocking, or destruction of their data;
• withdraw their consent;
• restrict processing;
• appeal the Operator’s actions to Roskomnadzor or a court.

Collection of Personal Information

In order to communicate via the Website, the user is required to provide certain personal information. By providing their personal data to the Operator, the user consents to its processing by the Operator. The processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automated means on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (including transfer to third parties if the need for such transfer arises in the course of fulfilling obligations), depersonalization, blocking, deletion, and destruction of personal data.

For the purposes of this Policy, “user’s personal information” means:

1. Personal information that the user provides about themselves independently when completing feedback forms, including the user’s personal data (personal data of the contact person (full name, telephone number, email address, telephone number), as well as other information). Information required for the provision of Services (rendering of services) is specially marked. Other information is provided by the user at their discretion.
2. Technical data automatically transmitted by the user’s device when visiting the Website, as well as information collected by Internet statistics services.

If inaccuracies in personal data are identified, the User may update such data independently by sending a notification to the Operator’s email address agora.orel@gmail.com with the subject line “Personal Data Update”.

The period of personal data processing is determined by the achievement of the purposes for which the personal data was collected, unless another period is stipulated by a contract or applicable law. The user may withdraw their consent to the processing of personal data at any time by sending the Operator a notification by email to the Operator’s email address agora.orel@gmail.com with the subject line “Withdrawal of Consent to Personal Data Processing”.

Identification Files (Cookies) and Other Technologies

Our goal is to provide a more convenient and personalized interaction between the user and the Operator.

The user may disable cookies in the settings of their web browser or mobile device. Please note that some website functions may become unavailable after cookies are disabled.

The Website automatically collects certain information and stores it in statistical files. We use such information to understand and analyze trends, administer the Website, study user behavior on the Website, and collect demographic information about our user base as a whole. The Operator uses this information to improve the operation of the Website, analyze traffic, and inform users.

Use of Cookies and Other Web Analytics Tools

Cookies are small files that are created and stored by a browser when visiting the Operator’s website. Cookies are stored on the device for no more than 6 months and make it possible to monitor the quality of the website’s operation and its usage characteristics, as well as to optimize marketing activities on the Internet.

Visiting and using websites by default involves the generation and storage of cookies. However, the user may delete cookies from their device at any time through the settings of the browser they use. The user may also refuse to accept cookies; however, in this case, the operation of all website functions is not guaranteed (for example, displaying a list of saved products).

The Operator’s websites use the following types of web analytics tools:

Technical and functional cookies	These files, generated by website engines, are used to ensure the uninterrupted operation of websites and to remember the settings selected by the user.
Marketing and analytical cookies	These files are used to collect and statistically analyze data related to website usage. The Yandex.Metrica service (Yandex LLC) is used for this purpose. The information obtained through such cookies does not make it possible to identify users.

Purposes of Collecting and Processing Users’ Personal Information

In order to provide services, answer questions, and fulfill requests and requirements from the user, such personal information as their name, email address, and/or telephone number may be required. The Operator may use the specified information to respond to inquiries, as well as to contact the user by telephone or email in order to provide information about the services offered and advertising campaigns. Upon receiving an inquiry in the form of any completed form on the Operator’s Website, it may be necessary to contact the user to obtain additional information required to provide services and answer their questions.

The user’s personal information on the Website may be used for the following purposes:

1. Identification of a party within the framework of agreements and contracts;
2. Fulfillment of contractual obligations, accounting, and tax accounting;
3. Provision of personalized services to the user;
4. Communication with the user, including sending notifications, requests, and information concerning the use of services and the provision of services, as well as processing inquiries and requests from the user;
5. Improvement of quality and ease of use, and development of services;
6. Informing users about the services, events, and programs provided by the organization;
7. Informing the user about the Operator’s marketing policy;
8. Informing the user about programs for promoting services on the market, advertising concepts, and advertising events;
9. Conducting statistical and other research based on depersonalized data;

Terms of Processing the User’s Personal Information and Its Transfer to Third Parties

The Operator collects and stores only those personal data that are necessary for the provision and delivery of services (performance of agreements and contracts with the user). The Operator uses the User’s personal information to provide services and improve the quality of the services provided.

The Operator stores users’ personal information in accordance with its internal regulations. When processing users’ personal data, the Website is guided by the Federal Law of the Russian Federation “On Personal Data”.

The storage period for personal data is until the purposes of processing are achieved, unless another period is established by the legislation of the Russian Federation.

The confidentiality of the user’s personal information is maintained, except in cases where the user voluntarily provides information about themselves for public access to an unlimited number of persons.

Personal information may be disclosed in cases provided for by law, or when the Operator deems such actions necessary to comply with legal procedures, a court order, or a legal process necessary for the User’s use of the Website. In other cases, under no circumstances will the information provided by the User to the Website be disclosed to third parties.

The Operator has the right to transfer the user’s personal information to third parties in the following cases:

1. The user has given their consent to such actions;
2. The transfer is necessary as part of the user’s use of a specific service or for the provision of a service to the user;
3. The transfer is provided for by Russian or other applicable legislation within the procedure established by law;
4. Such transfer takes place as part of the sale or other transfer of a business (in whole or in part), provided that all obligations to comply with the terms of this Policy with respect to the personal information received are transferred to the purchaser;
5. For the purpose of ensuring the protection of the rights and legitimate interests of the Operator or third parties in relevant cases.

The Operator has the right to record telephone conversations with the User. In doing so, the Operator undertakes to prevent attempts at unauthorized access to information obtained during telephone conversations and/or its transfer to third parties who are not directly involved in providing services to the user, in accordance with Clause 4 of Article 16 of the Federal Law “On Information, Information Technologies and Information Protection”.

Security

The user may change (update, supplement) the personal information they have provided, or any part thereof, as well as its confidentiality parameters, at any time. The user has the right to stop receiving informational mailings at any time by notifying the Operator.

As a general rule, the Operator does not verify the accuracy of the personal information provided by users and does not monitor their legal capacity. However, the Operator assumes that the user provides accurate and sufficient personal information regarding the questions presented in the registration form and keeps such information up to date.

The Operator takes the necessary and adequate organizational and technical measures to protect the user’s personal information from unlawful or accidental access, destruction, modification, blocking, copying, dissemination, as well as from other unlawful actions by third parties.

This Policy applies only to this Website. The Operator does not control and is not responsible for third-party websites that the user may access through links available on the Website, including links appearing in search results. Such websites may collect or request other personal information from the user and may perform other actions.

Changes to the Privacy Policy. Applicable Law

The Operator has the right to make changes to this Privacy Policy, modify and adjust the terms of access to the Website or prohibit access to it, as well as change its content at any time without prior notice. Users may monitor changes to the Privacy Policy independently. The new version of the Policy shall enter into force upon its publication, unless otherwise provided by the new version of the Policy.

This Policy and the relations between the user and the Operator arising in connection with the application of the Privacy Policy shall be governed by the laws of the Russian Federation.

Last updated: August 12, 2026.